At Esther’s Lab, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, purchase products from our online store, read our blog, or register as a user on our Website.

Who we are

Welcome to Esther’s Lab, your trusted pet store both online and offline. We offer a wide range of pet products, insightful blogs, and a user-friendly registration system for customers and subscribers. Our website address is https://esthers-lab.com. We are committed to providing high-quality products and valuable information to pet owners, while ensuring your privacy and data security.

When you place an order or register on our website, we collect the following personal information:

• Name
• Email address
• Phone number
• Delivery address
• Payment information

We may also collect non-personal information about your visit to our website, including:

• IP address
• Browser type
• Operating system
• Pages viewed and time spent on our site
• Referring website

We use the information we collect for various purposes, including:

• To process and fulfill your orders
• To communicate with you about your orders and provide customer support
• To improve our website and services
• To send you promotional offers and updates (if you have opted-in)
• To comply with legal obligations

If you leave a review on our website, we collect the data shown in the review form, as well as your IP address and browser user agent string to help spam detection.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use cookies for the following purposes:

• To remember your preferences and order history
• To analyze website traffic and usage
• To personalize content and ads

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Articles on our site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to your information only to perform these tasks on our behalf and are obligated to protect your information.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

If you leave a comment, the comment and its metadata are retained indefinitely, unless requested for removal. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will delete or anonymize it in a secure manner.

What rights you have over your data

ou have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal data.
• Objection: You can object to the processing of your personal data.
• Restriction: You can request that we restrict the processing of your personal data.
• Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at privacy@esthers-lab.com.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service. Your data may be transferred to and processed in countries other than your own. These countries may have different data protection laws than those in your country. We take appropriate steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have any questions about the security of your personal data, you can contact us at privacy@esthers-lab.com.

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new privacy policy on our website. You are advised to review this policy periodically for any changes.

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the contact us page. 

Or, at:

Esther’s Lab
Email: privacy@esthers-lab.com

By using our website, you consent to our privacy policy.